Frequently asked questions
SELECT TOPICAll of our cosmetic products apart from Advanced Hair Growth Serum are proudly formulated and manufactured in England
Advanced Hair Growth Serum is manufactured in the USA.
We source our ingredients globally from specialist suppliers chosen for their quality, performance, safety, and innovation.
Every ingredient is selected based on functionality and formulation integrity, not trends or marketing claims. With our own in-house chemist, support from third-party labs and leading manufacturing partners, we ensure each raw material meets the strictest quality and safety standards before being incorporated into a SALT formula.
Yes. SALT formulations are designed to support long-term hair health and are suitable for colour-treated hair. Our products are formulated without the harsh ingredients commonly associated with colour fade, allowing you to maintain both hair condition and colour integrity.
Each product is designed for different hair types, styles, and finishes. Our Hair Prescription Tool can help you find the right products based on your hair type, styling routine, and desired result.
If you still need assistance, our team is always happy to help recommend the most suitable products for your hair.
No. SALT products are formulated without harsh or unnecessary ingredients commonly associated with dryness, buildup, or irritation. All of our formulas are free from sulphates such as SLS and SLES, as well as silicones, parabens, phthalates, and other low-quality fillers.
Subscriptions are the easiest way to keep your favourite SALT products stocked up while saving 10% on every delivery.
Simply choose your preferred delivery frequency when purchasing, and we’ll automatically dispatch your order on schedule. You can manage your subscription at any time through your customer portal, including updating your delivery frequency, delivery address, and product quantity, and upcoming order dates.
Please note that a minimum of one replenishment cycle is required before cancellation.
- Save 10% on every subscription order.
- Never run out of your favourite products.
- Fully flexible delivery schedules.
- Manage your subscription online 24/7.
- Delay upcoming deliveries when needed.
- Update quantities and addresses at any time.
You can cancel your subscription through your customer portal after completing your first replenishment order.
Subscriptions cannot be cancelled before the first recurring order has been processed.
Yes. If you need a little longer before your next delivery, you can delay your upcoming order by:
- 10 days
- 20 days
- 30 days
This can be managed directly within your customer portal.
No, subscriptions cannot be paused.
However, you can:
- Extend your delivery frequency up to 90 days.
- One-time delay an upcoming order by 10, 20, or 30 days.
You can update your delivery frequency at any time through your customer portal.
Delivery intervals can be adjusted up to a maximum of 90 days between deliveries.
No. Subscription orders already receive a 10% discount and cannot be combined with additional discount codes, promotional offers, or sale discounts unless explicitly stated otherwise.
Yes. If you’re running low sooner than expected, you can place your upcoming subscription order immediately from your customer portal.
Your future deliveries will then continue based on your selected subscription schedule.
Yes. You can increase or decrease the quantity of products within your subscription at any time through your customer portal.
Yes. Products can be removed from your subscription provided at least one subscription product remains active.
Yes. You can change your delivery address at any time before your next order is processed.
You can manage all aspects of your subscription through your SALT customer portal, including:
- Delivery frequency
- Upcoming order dates
- Product quantities
- Delivery address
- Subscription cancellation (after the first replenishment cycle)
Simply log in to your SALT account and navigate to the subscription section.
We offer fully tracked delivery services.
UK & International Orders
UK orders are shipped via Royal Mail Tracked 24 and Royal Mail Tracked 48.
US orders are shipped DDP (Delivered Duty Paid), meaning all applicable
import duties and taxes are covered.
Other international orders are shipped via trusted courier partners,
including FedEx.
EU Orders
Our dedicated EU fulfilment service launches in November 2026.
Products purchased from our EU store (www.saltgrooming.com/en-eu) will be
shipped from within the EU via DHL or DPD fully tracked delivery.
Available shipping options, costs and estimated delivery times are
displayed at checkout based on your location.
UK Orders
Free shipping applies to orders over £30, after discounts have been applied.
EU Orders
The EU free-shipping thresholds below will apply from our EU fulfilment launch in November 2026.
- Germany: Free shipping applies to orders over €40, after discounts have been applied.
- Rest of the EU: Free shipping applies to orders over €70, after discounts have been applied.
Delivery estimates vary by destination:
UK
- Royal Mail Tracked 24: 1–2 business days
- Royal Mail Tracked 48: 2–3 business days
EU
From November 2026:
- Germany: 1–3 business days
- Rest of the EU: 3–5 business days
Rest of the World
- Tracked delivery: 7–10 business days
Delivery times are estimates and may vary during busy periods or due to circumstances outside our control.
Our dedicated EU warehouse launches in November 2026. Until then, EU orders are fulfilled from the UK.
UK & International Orders
Orders placed through our global store (www.saltgrooming.com) are shipped from our UK warehouse.
EU Orders
Products purchased from our EU store (www.saltgrooming.com/en-eu) will be shipped from within the EU.
Our EU store (Launching November 2026) currently offers a selected range of products.
If a product is not available on our EU store (www.saltgrooming.com/en-eu), you will be redirected to our global store (www.saltgrooming.com), where our wider product range is available.
Orders placed through the global store are shipped from the UK and will have separate shipping charges. Import duties and taxes may also apply.
Yes. we ship to most destinations worldwide, excluding Indonesia.
EU Orders
From November 2026, EU-store orders will be shipped from within the EU.
Products purchased from our EU store (www.saltgrooming.com/en-eu) will be shipped from within the EU via DHL or DPD fully tracked delivery.
Other International Orders
Orders placed through our global store (www.saltgrooming.com) are shipped from the UK using fully tracked delivery services including Fedex.
Available shipping options, costs and estimated delivery times are displayed at checkout based on your location.
EU Orders
Products purchased from our EU store (www.saltgrooming.com/en-eu) are shipped from within the EU and will not incur additional import duties or customs charges upon delivery.
If you place an order through our global store (www.saltgrooming.com) for delivery to the EU, the order will be shipped from the UK and may be subject to import duties, taxes or customs charges.
US Orders
US orders are shipped DDP (Delivered Duty Paid), meaning applicable duties and taxes are included.
Other International Orders
Import duties, taxes and customs fees may apply depending on your destination and local regulations. Any applicable charges are the responsibility of the recipient.
Any import duties, taxes, or customs charges are determined by your local customs authority and are typically collected by the carrier before or at the time of delivery.
If your order is subject to customs charges and you choose not to pay them, the shipment may be returned to us.
Once the order has been received back at our warehouse, a refund may be issued less any shipping costs incurred.
Please check with household members, neighbours, reception desks, or any safe place specified for delivery.
If you are still unable to locate your parcel, please contact us within 7 days of the delivery date and we will investigate further with the courier.
We accept returns within 14 days of receiving your order. To be eligible for a refund, items must be unused, in their original packaging, and in a resaleable condition.
Please contact us with your order number before returning any items. Shipping costs are non-refundable.
Please email contact us with your order number. We’ll confirm whether your order is eligible for return and provide the next steps.
UK & International Returns
Orders placed through our global store and fulfilled from the UK must be returned to:
Salt Grooming
More Plus 2 Central Park Hudson Ave, Severn Beach, Bristol BS35 4EL, United Kingdom
EU Returns
Orders placed through our EU store and fulfilled from our EU warehouse must be returned to:
Salt Grooming
Siriusstraße 3, 06116 Halle (Saale) Germany
Returns must be sent to the warehouse that originally fulfilled the order. Orders fulfilled from our global store cannot be returned to our EU warehouse, and orders fulfilled from our EU store cannot be returned to our UK warehouse. Returns sent to the incorrect warehouse will not be accepted for a refund.
Customers are responsible for return shipping costs. We recommend using a tracked service, as items lost in transit without tracking remain the sender’s responsibility.
No. Returns must be sent to the warehouse that originally fulfilled the order.
Orders fulfilled from our EU warehouse must be returned to our EU return address, while orders fulfilled from our UK warehouse must be returned to our UK return address.
Returns sent to the incorrect warehouse will not be accepted for a refund.
Yes. Customers are responsible for return shipping costs unless the item is confirmed as faulty and we have requested that it be returned.
We recommend using a tracked delivery service, as items lost in transit without tracking remain the sender’s responsibility.
Returns must be unused, unopened, in their original packaging and in a resalable condition.
Items returned used, opened, damaged or otherwise unsuitable for resale may not be eligible for a refund.
Once your return has been received and inspected, we’ll notify you of its approval. Approved refunds typically appear in your account within 5 working days.
Yes, provided your order has not yet been despatched. Please email contact@saltgrooming.com with your order number as soon as possible.
If your order has already been despatched, it can no longer be cancelled and must instead be returned in line with our Returns Policy.
Please contact us as soon as possible with your order number.
If your order has not yet been despatched, we’ll update the address for you. Unfortunately, once an order has been despatched, we cannot amend the delivery address.
If you receive a faulty item, please contact us within 14 days of delivery with your order number and details of the issue including pictures.
We will arrange a replacement or refund where appropriate and reimburse any reasonable return postage costs.
Please check the tracking link in your despatch confirmation email for the latest updates.
If your tracking has not updated for 15 consecutive days whilst in transit, the item will be considered lost. In this instance, please contact us and we’ll be happy to assist with a replacement order.
Please contact us within 14 days of delivery with your order number and a photo of the items received.
We’ll investigate the issue and arrange a suitable resolution as quickly as possible.
We currently do not offer direct exchanges. If you would like a different product, please return the original item in accordance with our Returns Policy and place a new order.
Free gifts are automatically added to eligible orders and are subject to minimum spend requirements. Eligibility is calculated after discounts and promotional offers have been applied.
This serum is ideal for:
- Early to moderate thinning
- Receding hairlines or crown thinning
- Diffuse thinning
- Preventative use to maintain density
It is not a miracle cure for advanced baldness, where follicles are no longer viable.
Minoxidil is a drug-based treatment that can be effective for many users but may not suit everyone.
Our serum takes a different approach, using clinically studied bioactives including Densidyl and Baicapil to support thicker, fuller-looking hair and reduce hair loss. It is alcohol-free, fragrance-free, and designed for long-term daily use.
Hair growth is a slow biological process. Many users notice reduced shedding and improvements in hair quality within 8–12 weeks, with visible improvements often becoming more noticeable after around 140 days of consistent use.
Individual results will vary depending on factors such as hair-loss stage, routine consistency, and overall scalp health.
This is completely normal. Hair follicles operate in cycles, and dormant follicles require time to re-enter the growth (anagen) phase.
If you’ve been using the serum for less than three months, you are still in the foundation phase, where the scalp environment and follicle health are being restored before visible regrowth begins.
Use once daily, ideally at the same time each day. Apply directly to the scalp and massage in gently. Consistency matters far more than quantity.
Apply once daily, preferably in the evening, or at a time that fits your routine. Massage into the scalp and leave it in - do not rinse out for at least 2 hours. The formula is designed to remain active over time and can be safely left in without rinsing out.
Yes. The serum is lightweight and non-greasy and can be used alongside your usual styling products.
If applying in the morning, allow it to absorb fully before styling. Many users prefer evening application.
Some users experience temporary increased shedding during the early weeks. This is a known and positive response, where weaker hairs are shed to make way for stronger, healthier growth.
This phase is temporary and typically resolves within a few weeks.
Results are maintained through continued use. If you stop, hair will gradually return to its natural baseline over time.
Many customers transition to maintenance use once results are achieved.
Yes. The formula is alcohol-free, fragrance-free, and hormone-safe, designed for long-term daily use. It does not create dependency.
Yes. We’re happy to share the full clinical study.
Please contact us, and our team will send over the complete documentation.
Many customers use the serum as part of a broader hair-care routine. If you're currently using Minoxidil, Finasteride, or any other prescribed treatment, we recommend checking with your doctor or pharmacist before combining products, as everyone's circumstances are different.
The serum is best suited to areas where hair follicles remain active, such as thinning hairlines, crown thinning, and diffuse thinning. Results are typically more limited in areas where follicles are no longer viable.
Yes. The serum is designed for daily use. Consistency is more important than applying excessive amounts.
If you are ordering from the EU, please use our EU store: www.saltgrooming.com/en-eu.
Products available through the EU store are shipped from within the EU. If a product is not available there, you may be redirected to our global store.
You can shop our EU store (Launching November 2026) at www.saltgrooming.com/en-eu.
Orders placed through the EU store are shipped from within the EU via DHL or DPD fully tracked delivery.
From November 2026, orders fulfilled through our EU warehouse will not incur import duties on delivery.
Products purchased from our EU store (www.saltgrooming.com/en-eu) will be shipped from within the EU and will not incur additional import duties or customs charges upon delivery.
If you purchase products through our global store (www.saltgrooming.com) for delivery to the EU, your order will be shipped from the UK and may be subject to local import duties, taxes or customs charges.
Our EU store currently offers a selected range of products.
If a product is not available on our EU store (www.saltgrooming.com/en-eu), you will be redirected to our global store (www.saltgrooming.com), where our wider product range is available.
Orders placed through the global store are shipped from the UK and will have separate shipping charges. Import duties and taxes may also apply.